Item: MUA Insurance Acceptances (Pty) Ltd
Rating: 1
Author: Gani M

MUA Insurance Acceptances (Pty) Ltd's replyOfficial

24 Oct 2018, 08:54

Please provide your claim number in order for me to review this matter and address urgently.

Marike Van Niekerk - *** / ***

MUA Insurance Acceptances (Pty) Ltd's reply24 Oct 2018, 08:54

Official

Please provide your claim number in order for me to review this matter and address urgently.

Marike Van Niekerk - *** / ***

GM

Gani M's updateReviewer Update

24 Oct 2018, 09:06

CLMPT ********** 3

GM

Gani M's update24 Oct 2018, 09:06

Reviewer Update

CLMPT ********** 3

MUA Insurance Acceptances (Pty) Ltd's replyOfficial

24 Oct 2018, 15:26

After review of the complaint and specific claim, we have responded to you via personal email.

Your repaired vehicle was collected by you on 12 July 2018 and on September 2018, we received a complaint from you via Hellopeter. We were unaware until the complaint that you were not satisfied with the repairs and apologise for any inconvenience.

Fuel deposits have been refunded (July and again in October) and we await an assessment report from your alternative repairer that contradicts the original assessment done by MUA, repairs completed by the BMW approved repairer and the BMW after repairs tests in order for us to address should you remain unsatisfied.

MUA Insurance Acceptances (Pty) Ltd's reply24 Oct 2018, 15:26

Official

After review of the complaint and specific claim, we have responded to you via personal email.

Your repaired vehicle was collected by you on 12 July 2018 and on September 2018, we received a complaint from you via Hellopeter. We were unaware until the complaint that you were not satisfied with the repairs and apologise for any inconvenience.

Fuel deposits have been refunded (July and again in October) and we await an assessment report from your alternative repairer that contradicts the original assessment done by MUA, repairs completed by the BMW approved repairer and the BMW after repairs tests in order for us to address should you remain unsatisfied.

MUA Insurance Acceptances (Pty) Ltd's replyOfficial

24 Oct 2018, 15:26

After review of the complaint and specific claim, we have responded to you via personal email.

Your repaired vehicle was collected by you on 12 July 2018 and on September 2018, we received a complaint from you via Hellopeter. We were unaware until the complaint that you were not satisfied with the repairs and apologise for any inconvenience.

Fuel deposits have been refunded (July and again in October) and we await an assessment report from your alternative repairer that contradicts the original assessment done by MUA, repairs completed by the BMW approved repairer and the BMW after repairs tests in order for us to address should you remain unsatisfied.

MUA Insurance Acceptances (Pty) Ltd's reply24 Oct 2018, 15:26

Official

After review of the complaint and specific claim, we have responded to you via personal email.

Your repaired vehicle was collected by you on 12 July 2018 and on September 2018, we received a complaint from you via Hellopeter. We were unaware until the complaint that you were not satisfied with the repairs and apologise for any inconvenience.

Fuel deposits have been refunded (July and again in October) and we await an assessment report from your alternative repairer that contradicts the original assessment done by MUA, repairs completed by the BMW approved repairer and the BMW after repairs tests in order for us to address should you remain unsatisfied.

GM

Gani M's updateReviewer Update

24 Oct 2018, 16:00

All what you have done is just written on the nightmare I went through and addressed NOTHING about your companies *********** service. Firstly, your Owen K has been the one dismissing my report from the first day I received the car from Sandton Auto telling me that the car needed new brake pads. I'm sure that's the report he got from Sandton Auto. Secondly, I went out of my way to show MUA that the report they are getting from Sandton Auto is absolute nonsense. Thirdly, if you follow up with Europa Sandton, they even charged me for filling up a car which I brought back with a full tank - when i queried this with the site manager: Bonita Velthuyzen, she never came back to me with proof. " The reason in this delay was not shared with MUA" - now this is hogwash. Owen knows all about this. Both MUA & Sandton Auto where given that quote (from B-MA Services) and MUA still has the nerve to tell me that there is nothing like that which needs to be replaced on the car. Now yesterday Eldan Autobody tells me that a new shock has been ordered - why was this not done before???????????? Then you come here and tell me that due process was followed. What due process? If MUA did their work properly when i returned the car, we wouldn't be here would we. during this entire time which i have been returning my car & paying for car hire, its a bill that MUA should settle. Its not my damn fault that your company did not handle this claim correctly. MUA being given incorrect diagnostic information from Sandton Auto is none of my business. My business is to get a fully repaired car from MUA which you simply could not handle even after complaining to you!! I suggest if you are not going to address my issues, dont bother responding. Your report says nothing right now.

GM

Gani M's update24 Oct 2018, 16:00

Reviewer Update

All what you have done is just written on the nightmare I went through and addressed NOTHING about your companies *********** service. Firstly, your Owen K has been the one dismissing my report from the first day I received the car from Sandton Auto telling me that the car needed new brake pads. I'm sure that's the report he got from Sandton Auto. Secondly, I went out of my way to show MUA that the report they are getting from Sandton Auto is absolute nonsense. Thirdly, if you follow up with Europa Sandton, they even charged me for filling up a car which I brought back with a full tank - when i queried this with the site manager: Bonita Velthuyzen, she never came back to me with proof. " The reason in this delay was not shared with MUA" - now this is hogwash. Owen knows all about this. Both MUA & Sandton Auto where given that quote (from B-MA Services) and MUA still has the nerve to tell me that there is nothing like that which needs to be replaced on the car. Now yesterday Eldan Autobody tells me that a new shock has been ordered - why was this not done before???????????? Then you come here and tell me that due process was followed. What due process? If MUA did their work properly when i returned the car, we wouldn't be here would we. during this entire time which i have been returning my car & paying for car hire, its a bill that MUA should settle. Its not my damn fault that your company did not handle this claim correctly. MUA being given incorrect diagnostic information from Sandton Auto is none of my business. My business is to get a fully repaired car from MUA which you simply could not handle even after complaining to you!! I suggest if you are not going to address my issues, dont bother responding. Your report says nothing right now.

Stay AWAY from MUA Insurance & Sandton Auto Repair Centre in Wynberg!!!