1 reviews | Active since May 2012
Poor Service on Principal
First claim with MUA, been with them for a few years. Beware of the service providers they use are of low quality. Claimed to fix my car after an incident. After an assessment I was advised to go to North City Panel beaters. Half way job done, complained and escalated. decided to pick up my car and not leave it on their premises any longer. While this was going on, I was told to go to Europcar car for a rental, that was also a disaster of note. Poor service and wrong class of vehicle, after complaining again, still not resolved.<br> <br> MUA took their sweet time to answer all my escalations and complaints. Theresa van Zyl from MUA does not care or know anything about customer service. Really no attempt to help or find a resolution. I had to do all the running around.<br> <br> Just another greedy corporate with poorly trained staff.<br> <br> Still no resolution and still a disgruntled client.
We acknowledge your complaint and concerns regarding the recent claim. As agreed between yourself and our assessor, your vehicle was due to be taken to PT Paint and Panel on the 17th of February 2016 and we thus arranged car hire for the date in question. This was put on hold at your own request.
In view of this we have contacted your broker, who advise you will be taking your vehicle in the next morning. Car hire has been arranged.
It must also be stressed that in order to resolve complaints such as these we need the cooperation of the client, which has been somewhat challenging given your limited availability to take phone calls and attend to meetings.
We acknowledge your complaint and concerns regarding the recent claim. As agreed between yourself and our assessor, your vehicle was due to be taken to PT Paint and Panel on the 17th of February 2016 and we thus arranged car hire for the date in question. This was put on hold at your own request.
In view of this we have contacted your broker, who advise you will be taking your vehicle in the next morning. Car hire has been arranged.
It must also be stressed that in order to resolve complaints such as these we need the cooperation of the client, which has been somewhat challenging given your limited availability to take phone calls and attend to meetings.