1 reviews | Active since Aug 2016
No Response from MUA to Complaint lodged on 31 July 2016
<p>After being unable to obtain Information/Answers/Policy Schedules on my MUA Policy Number PCTM ********** 8 (POLCTM ********** 3) from my Brokers Netco Risk and Secondary Brokers Insure IT CC, I decided to escalate this long outstanding matter to MUA in terms of their Complaints Policy. I submitted my complaint on 31 July 2016, according to their Complaints Policy I should have received confirmation thereof within 2 working days, still no response to date.</p> <p>My CFG group has been changed from CFG7 to CFG5, apparently due to a claim that was not my fault and I obtained and supp**** Netco Risk all the details of the other vehicles Insurers in December 2014 so they could claim from them – which clearly they failed to do!!! The result being that my Premiums are escalating without any notification via Policy Review or Policy Schedules. (Premium 1 June 2015 - R690.00, Premium 1 July 2016 - R826.50)</p> <p>I find this all totally outrageous and expect a favourable response to my complaint lodged.</p> <p> </p> <p> </p>
We apologise for the inconvience.
Please contact us directly to clarify and explain the CFG increase, claims progress and provide you with feedback on the intermediary (broker) contracted on your policy.
Contact number: ********** Marike Van Niekerk
We apologise for the inconvience.
Please contact us directly to clarify and explain the CFG increase, claims progress and provide you with feedback on the intermediary (broker) contracted on your policy.
Contact number: ********** Marike Van Niekerk
This long outstanding issue (started November 2014) with my MUA Policy has been very efficiently resolved by Maree O'Kennedy of Insure IT CC in record time. I can highly recommend her and her Brokerage of which I am now a happy client. My previous Brokers Netco Risk Management Services need to be avoided at all costs. Clearly the representative in the Fish Hoek Office is untrained and the Director Francois Van Heerden is no better as he was incapable or unwilling to assist me, as their client, when the matter was refered to him. Brokers like Netco Risk Management Services need to be named and shamed so other clients don't have to go through what I have experienced.
This long outstanding issue (started November 2014) with my MUA Policy has been very efficiently resolved by Maree O'Kennedy of Insure IT CC in record time. I can highly recommend her and her Brokerage of which I am now a happy client. My previous Brokers Netco Risk Management Services need to be avoided at all costs. Clearly the representative in the Fish Hoek Office is untrained and the Director Francois Van Heerden is no better as he was incapable or unwilling to assist me, as their client, when the matter was refered to him. Brokers like Netco Risk Management Services need to be named and shamed so other clients don't have to go through what I have experienced.
Thank you very much for your feedback.
Thank you very much for your feedback.