Lousy Service from MUA

On the 7/5/2018 my vehicle was rear ended by someone. It took a week to get an assessor to view the vehicle. It then took almost a week to get the assessors report & to get the vehicle booked in at the panel beater. The panel beaters are stil awaiting approval for extra repairs that were required a month and a half after the accident.

At the time of the accident the vehicle was in perfect working order, after the impact the speedometer was no longer working. MUA are refusing to repair my speedometer cable as they say it was not as a direct result of the accident. I have spoken to Toyota and have been advised that the cable was damaged due to the impact of the accident.

I have been inconvenienced by MUA from beginning to end. The accident was NOT my fault and I have had to fight to get an assessor out, fight for the report, fight to get my car booked in, fight to get authorisation and now they are refusing the repairs. As far as i am concerned my vehicle was serviced shortly before the accident as was in working order and that is how it should be returned to me!