DD
Denise D

1 reviews | Active since Mar 2009

03 Aug 2020, 09:27

Continual Premium Collection on Cancelled Policy

Our business cancelled the insurance with MUA, at the beginning of June 2020, having been a client for more than 11 years. Our premiums have always been debited on the 1st of each month, in advance. Even though we properly advised MUA, with plenty of notice, the past 2 months' debits (July and August) continue to be debited to our account! Our business has now closed down and MUA still debit the account, effectively still *****ing money not owed to them! We have been repaid the previous month's incorrect debit, but it was worse than having a tooth pulled!!! What a lousy insurance company who doesn't give a hoot about their clients - I would've personally recommended them to others, but now..???

0
Replies (4)
MUA Insurance Acceptances (Pty) Ltd
MUA Insurance Acceptances (Pty) Ltd's reply03 Aug 2020, 11:50
Official
Hi Denise.  Please provide us with a policy number in order to escalate the matter urgently. Please send it to ***.
MUA Insurance Acceptances (Pty) Ltd
MUA Insurance Acceptances (Pty) Ltd's reply03 Aug 2020, 14:01
Official
Hi Denise - we have a complaints email address on the website - it comes to me.  Please send your details there.
DD
Denise D's update05 Aug 2020, 11:43
Reviewer Update
Following my complaint post 2 days ago, I can positively report that it was dealt with and the issue has now been resolved. MUA's reaction and urgent escalation is very appreciated and I have more confidence in their ability to provide customer satisfaction. Thank you to the MUA team who dealt with this, my confidence is restored.
MUA Insurance Acceptances (Pty) Ltd
MUA Insurance Acceptances (Pty) Ltd's reply05 Aug 2020, 14:57
Official
Appreciate the feedback. :-)