DD
Denise D
1 reviews | Active since Mar 2009
03 Aug 2020, 09:27
Continual Premium Collection on Cancelled Policy
Our business cancelled the insurance with MUA, at the beginning of June 2020, having been a client for more than 11 years. Our premiums have always been debited on the 1st of each month, in advance. Even though we properly advised MUA, with plenty of notice, the past 2 months' debits (July and August) continue to be debited to our account! Our business has now closed down and MUA still debit the account, effectively still *****ing money not owed to them! We have been repaid the previous month's incorrect debit, but it was worse than having a tooth pulled!!! What a lousy insurance company who doesn't give a hoot about their clients - I would've personally recommended them to others, but now..???
Helpful (0)
Replies (4)0
Replies (4)MUA Insurance Acceptances (Pty) Ltd's replyOfficial
03 Aug 2020, 11:50Hi Denise. Please provide us with a policy number in order to escalate the matter urgently. Please send it to ***.
MUA Insurance Acceptances (Pty) Ltd's reply03 Aug 2020, 11:50
Official
Hi Denise. Please provide us with a policy number in order to escalate the matter urgently. Please send it to ***.
MUA Insurance Acceptances (Pty) Ltd's replyOfficial
03 Aug 2020, 14:01Hi Denise - we have a complaints email address on the website - it comes to me. Please send your details there.
MUA Insurance Acceptances (Pty) Ltd's reply03 Aug 2020, 14:01
Official
Hi Denise - we have a complaints email address on the website - it comes to me. Please send your details there.
DD
Denise D's updateReviewer Update
05 Aug 2020, 11:43Following my complaint post 2 days ago, I can positively report that it was dealt with and the issue has now been resolved. MUA's reaction and urgent escalation is very appreciated and I have more confidence in their ability to provide customer satisfaction. Thank you to the MUA team who dealt with this, my confidence is restored.
DD
Denise D's update05 Aug 2020, 11:43
Reviewer Update
Following my complaint post 2 days ago, I can positively report that it was dealt with and the issue has now been resolved. MUA's reaction and urgent escalation is very appreciated and I have more confidence in their ability to provide customer satisfaction. Thank you to the MUA team who dealt with this, my confidence is restored.
MUA Insurance Acceptances (Pty) Ltd's replyOfficial
05 Aug 2020, 14:57Appreciate the feedback. :-)
MUA Insurance Acceptances (Pty) Ltd's reply05 Aug 2020, 14:57
Official
Appreciate the feedback. :-)
