Zevenwacht Mall branch - lost my phone, no feedback and no answer when you call

Last year November I handed in my phone as the replaced screen was not glued properly and lifting from the body. I don't recall receiving a notification to fetch the phone and I in the process of moving so no rush from me. The first time I went in to query the status was 16 Dec. I was told the phone is not ready and repair centre closed so they can't follow up. I called the repair centre the next day and they said the phone was delivered to the branch.

I was only able to go back on the 23rd (had to take leave to do this) and seems the phone was there, but possibly returned to the wrong customer! The consultant was going to follow up with the manager and investigate and get back to me.

No feedback but realized being silly season, they could be busy and gave them some slack.

I called the consultant (only working number I have) in Jan 2021 and the consultant forgot! Still waiting on that call back she promised.

End of Jan still no feedback and can't get through to the branch. Only have the number for the consultant which is not always answered.

Think it was early Feb that I was able to go back to the branch over a weekend as that's the only time I have available.

This time someone else helped and went to talk to the manager. First time she is hearing of this...since Nov when se what supposed to have been told to assist the first consultant. Promised to call me back that Monday/during the week once she has investigated.

Its March and still no-one has called back.

I can't sit the whole day and try to get hold of someone. Nor can I go in the week as I need to take a days leave and I'm not wasting my leave for their mistake.

So 3 months later and still no phone!