JB
Julie B
1 reviews | Active since Oct 2018
20 Oct 2018, 10:54
Zero Trust
REMINDER: Y'ello. Your subscription Service to YD Games at R2/day will be renewed. THis notification occurs weekly. To cancel dial *464*970#
Is there ANYONE alive who has successfully cancelled using the instruction above? 1) I have NEVER subscribed to YD Games 2) I have emailed MTN and have received NO response 3) I have tried more than once to dial *464*970# but it does not accept the word cancel and not does it accept the less polite terminology.
Don't MTN understand that this kind of *****ery and skulduggery will make me cancel my MTN account after about 20 years of being a good customer.
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MTN South Africa's replyOfficial
21 Oct 2018, 20:55Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have removed the subscription successfully on your number ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management team
Best regards,
MTN South Africa's reply21 Oct 2018, 20:55
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have removed the subscription successfully on your number ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management team
Best regards,