Zero stars, that's for sure !!!

<p>Oct 7, 2016. 3 days ago</p> <p>Oct 10, 2016 1:36pm Mtn 2.7</p> <p>Telecommunications</p> <p>What's memorable about MTN's disgusting theft!</p> <p>by Heksiebydiesee 1</p> <p>I signed a new contract on 3 May 2016 for the total sum of R399 per month x 24 months. I received my new Samsung phone and off I went. I stopped using my old Blackberry immediately (thus no longer using the BIS service, but mobile data). MTN even gave 30 gigs free for the 1 st month. Well, since then, MTN had been debiting my account with R450.73 and it's not because I've been using more data or calls. MTN had been charging me (this I established after numerous telephone calls) for the Blackberry BIS service even though I've been using the new Samsung phone. I phoned and phoned and phoned the MTN customer care line and every time the consultants say they will send an email to the accounts department to arrange for a credit and to charge me the contacted rate henceforth. They then give me yet another reference number for the call. I've got so many reference numbers now and every time I call again about the continued incorrect debit and no credit since May, I am told that they can't pick up the reference numbers or that the numbers are incorrect. I've also tried to communicate via social media (Facebook and Messenger) but they are so slow in responding, that I've almost given up with MTN. One cannot speak to a supervisor or Manager at all! I am still waiting for a phone call from one of the so-called supervisor's or managers (because they were in a meeting when I called the last time) !!! Surely their meetings don't last for more than a month as I've not had the courtesy of a return call .... I know that the over debit is only R51.73 per month, but the contract is for 24 months, you do the maths ... MTN did debit my account for ONE month with the correct amount of R399 (after several phone calls), but the very next month it went right back up to R450.73. And nowhere can I see any refund of the overcharge of R51.73 per month (retroactive from May) coming to me. I am at my wits end with MTN! THEY ARE THIEVING FROM ME AS I DID NOT SIGN A CONTRACT FOR R450.73 PER MONTH. How many other clients are being ********** like this? Is this *****ing from loyal clients helping to pay their hefty fines in Kenya???? </p> <p>It doesn't help to go to one of the MTN stores as they are franchises and they couldn't be bothered with nonsense like this. Please help, I'm at a loss as to what to do to get MTN to act on my complaint !!!</p> <p> </p> <p>Thanks</p> <p>Christine Parkinson</p> <p>**********</p> <p> </p> <p>Official business reply:</p> <p> </p> <p>Oct 8, 2016. 3 days ago</p> <p>Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.</p> <p> </p> <p>Please note that BIS has been cancelled and account credited for the months BIS was billed. The request has been resolved when checked.</p> <p> </p> <p>We sincerely hope that this is in order and hope that we are able to restore your faith in us.</p> <p> </p> <p>Kind regards</p> <p>Kevin.</p> <p> </p> <p> </p> <p>I wrote on Oct 8, 2016 8:38am</p> <p>Kevin, thank you for reverting só quickly on Hello Peter. It is annoying that one has to revert to a "name and shame" media in order to get a'n appropriate and positive response. The proof will lie in the pudding, i.e. the next account, which, by the way, I've received and certainly, no credit appears on my statement. Hope you are right!</p> <p> </p> <p>Again on Oct 10, 2016 8:45am</p> <p>Good morning Kevin. And now I checked my balance on *141# . MTN "thieved" from me again! I had almost R500 Airtime credit on my account, which had now mysteriously disappeared !!! Please get your act together - thus is most annoying and a total waste of my time! Please sort my account out and revert timeously. Thank you!</p> <p> </p> <p>And again on Oct 10, 2016 1:36pm</p> <p>Hello MTN, ignoring me again ????</p> <p> </p> <p> </p> <p>Makes you look good on Hello Peter, MTN. Because you answered so quickly. Well, I've got newa for you.... Case closed probably as far as you are concerned, but it definitely is not! Why don't you rectify these matters to the satisfaction on the client and/or have the decency to call me!</p>