ZERO Star Rating for MTN (pity I need to select one star!)

I am at my wits end with MTN!!!!

My service has been suspended periodically since we went into lockdown despite payment being made every month! I have not changed bank or changed the account number reference when making my payments, but they fail to allocate the payments to my account.

I have emailed all proof of payments for the past year to customer service. I had a call from Collections Department on 4 August saying they did not have proof of payment for May which I then sent through to them. I was advised to rather use my cell number than the account number to try alleviate the problem which I did at the end of August. Still suspended again!

I have had my service suspended as follows, despite having paid for service: 6 April - 14 April 8 May - 15 May 16 June - 17 June 29 June - 30 June 10 July - 13 July 24 July 6 August 17 August 28 August to date

The only person within the MTN group that seems to be of any value is Caroline from MTN Cell Network, who I thank most sincerely for trying to assist.

I now demand that MTN collect my phone and cancel my Contract due to their breach of service.