Zero star rating.

I took a contract 2023 March for iPhone 14 Pro Max. I ended up settling and cancelling the contract September 2024. Now November 2024 the phone stops working while in my hand. I took my phone to MTN shop at mall of the south where the staff was clearly aware and hinted that there were other customers with identical problem as mine. The staff then told me to get the box with cables and everything in the box and take it to any mtn shop as I only had the phone with me. I then took my phone to mtn trade route mall since it’s the one closest to me. My phone was taken in for diagnostics and I am now receiving a quote of about R21000 for the repairs and the quote says it’s a ‘physical damage’. Now how is it a physical damage if the phone never fell. It literally switched the screen off in my hands. I clearly stated that when the phone was taken for diagnostics. The MTN store at mall of the south also had promised that my phone will go and be repaired under warranty. Honestly I’m disappointed and frustrated with MTN and their nonsense customer service. Now I have a phone that died in my hands and they don’t want to fix it knowing very well that there are multiple customer with the same problem, clearly showing it’s an MTN problem. I need a working phone because a paid for a working phone.