ZERO SIGNAL. Log complaint, then they request that I log a new one to escalate.

No network since Saturday, it drops and is affecting communication between myself and customers and family and friends. My business is under threat due to MTN who is ***********. I pay more than R1800 each month and for what exactly?! I could not even make a phone call to MTN!? Yesterday I logged a signal problem on MTN Coverage. Today I had to reach out to MTN on Facebook to get attention, then they seriously send the link to log the coverage AGAIN. I sent a screenshot of the email reference. I sent the email copy. I sent the reference number IN THE MTN email. WHAT MUST A PAYING CUSTOMER DO TO GET FEEDBACK? Get a lawyer? Like MTN does not have enough court cases going on.... Okay