Zero service levels

Item: MTN South Africa
Rating: 1
Author: Pierre M

After two weeks of emails to customer services I still await response (no expectations anymore, though!) Tried phoning in first, but after negotiating never ending menu options and eventually speaking to a human, was told system was off. I even tried twitter, no help. Guess this mid-contract increase will see the remainder of my contracts with you moved, thus from five to zero. The same number as I rate your service. Nice to see banks also entering the market, will give them a try.

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Replies (1)

MTN South Africa's replyOfficial

06 Jul 2016, 15:23

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

***7 |: Egain customer service

We have changed the account delivery status now from email to post on all the lines and main account.

***: itemized billing service is loaded on this line.

***: No itemized billing service loaded on this line. No charges added to this line for itemised billing service.

We have resend to you the itemised billing for cell *** for May and June if you require more itemized billing for the other months please notify us.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

MTN South Africa's reply06 Jul 2016, 15:23

Official