Zero Service From MTN
I signed up for a new MTN contract and received my sim cards and phone in March. I have been trying to activate the sim cards and get the cell numbers ported but without any success. i have been to 3 different MTN stores including the 14th Ave Head Office, sent more than 10 emails and spent over 2 hours on the telephone without success. As with all cell phone companies in SA, you get excellent service on the sales side, but one you are signed up there is absolutely no service. I switched from my previous cell company due to poor service, but MTN is even worse.
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MTN South Africa's replyOfficial
03 Jun 2019, 09:55 Good day Nicholas
Thank you for bringing this to our attention.
As per our telephone conversation, I will assist with the activation on your 6 numbers and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Thank you for bringing this to our attention.
As per our telephone conversation, I will assist with the activation on your 6 numbers and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply03 Jun 2019, 09:55
Official
Good day Nicholas
Thank you for bringing this to our attention.
As per our telephone conversation, I will assist with the activation on your 6 numbers and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Thank you for bringing this to our attention.
As per our telephone conversation, I will assist with the activation on your 6 numbers and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
's updateReviewer Update
26 Jun 2019, 16:03Dear Roanne.
The sim cards have been activated but the poor service continues.
I have been trying to port my old numbers to MTN for the past 2 weeks and it is still not done.
I have tried telephonically and using the sms facility "portme" but it is still not done.
I do not know where to turn anymore.
The sim cards have been activated but the poor service continues.
I have been trying to port my old numbers to MTN for the past 2 weeks and it is still not done.
I have tried telephonically and using the sms facility "portme" but it is still not done.
I do not know where to turn anymore.
's update26 Jun 2019, 16:03
Reviewer Update
Dear Roanne.
The sim cards have been activated but the poor service continues.
I have been trying to port my old numbers to MTN for the past 2 weeks and it is still not done.
I have tried telephonically and using the sms facility "portme" but it is still not done.
I do not know where to turn anymore.
The sim cards have been activated but the poor service continues.
I have been trying to port my old numbers to MTN for the past 2 weeks and it is still not done.
I have tried telephonically and using the sms facility "portme" but it is still not done.
I do not know where to turn anymore.