Zero Service delivery

<p>Mtn keeps doing it again, after the team assigned to assist me regarding the insurance a bigger mess was created. They removed the previous phone that I had previously insured and insured the new phone, when I ask how this happened and how we can resolve it I just keep getting the runaround. What makes it worse is that the *** never works, you literally just listen to the prompts all day until you get annoyed and hang up.</p> <p> </p> <p>I was advised that the issue had been resolved and the correct phone is now insured but when I ask for the contract to be sent so I can have proof no one ever responds.I still have the same question does the *** ever work at all or is there an alternative number or an address that I can go to in order to resolve the matter.</p>