ZP
Zelda P
1 reviews | Active since Jan 2016
12 Apr 2016, 09:19
Zero Service Delivery
- I placed an order for a handset on April 5th<br> - I have used the tracking number everyday since - the courier company's tracking site has no information <br> - I have spoken to an agent at an MTN call centre. He was of no use at all<br> - I have approached MTN's social media team. I did get a response, albeit four days later with the usual generic buzzwords<br> - I have emailed Customer Services, but I don't expect any help there either<br> <br>
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MTN South Africa's replyOfficial
13 Apr 2016, 23:53Hello yourusername,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply13 Apr 2016, 23:53
Official
Hello yourusername,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,