HS
Hardus S
1 reviews | Active since Mar 2015
07 Mar 2015, 12:57
Zero service delivery
Op verskeie kere al `n sim swop laat doen op ****rak wat ek elke maand betaal. Eers by Phalaborwa MTN (hulle het my laat betaal) en toe by Kathu MTN (Gratis), <br> <br> Elke keer het ek etlike weke gewag,eerste keer by Phalaborwa MTN het ek 5 dae gewag voor dit geaktiveer was.Keer daarna by Phalaborwa MTN het ek weer `n sim swop gedoen en die sim swop laat staak na +-5 weke en gevra vir my geld terug.Hulle wou aanvanklik nie my geld teruggee nie, maar na ek geweier het om dit te aanvaar het hulle geld uit die blik gehaal en aan my oorhandig.Volgens MTNSP is dit die tak wat aanjaag en volgens die tak is dit MTNSP.Ek het vroeg Feb 2015 `n sim swop gedoen by Kathu MTN,die keer was dit gratis,ek wag steeds vir die sim om geaktiveer te word.<br> <br> Ek betaal al vir die laaste jaar `n Uncapped internet ****rak van R299/maand wat ek nie kan gebruik vir die doel waarvoor ek hom gekry het nie aangesien niemand wil verantwoordelikheid vat vir die problem wat ek eers met modem en nou met sim kaart ondervind nie, MTN het die uncapped produk van hul produklyn verwyder en van daar af sukkel ek met die modem en ****rak. Ek vermoed hul wil h? ek moet gatvol raak en die ****rak stop. Eks nou gatvol!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 16:03Hello hardusschoeman,
Thank you for posting.
Please accept our apologies for any inconvenience caused due to the break down in service in one of our touch points.
Kindly be advised that this has been escalated to the Regional Management for MTN stores for resolution. Alternatively you may send the e-mail to *** and attach the reciept for the sim swap received from the store, the sim number at the back of the sim card together with the copy of your ID.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for any inconvenience caused due to the break down in service in one of our touch points.
Kindly be advised that this has been escalated to the Regional Management for MTN stores for resolution. Alternatively you may send the e-mail to *** and attach the reciept for the sim swap received from the store, the sim number at the back of the sim card together with the copy of your ID.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply10 Mar 2015, 16:03
Official
Hello hardusschoeman,
Thank you for posting.
Please accept our apologies for any inconvenience caused due to the break down in service in one of our touch points.
Kindly be advised that this has been escalated to the Regional Management for MTN stores for resolution. Alternatively you may send the e-mail to *** and attach the reciept for the sim swap received from the store, the sim number at the back of the sim card together with the copy of your ID.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for any inconvenience caused due to the break down in service in one of our touch points.
Kindly be advised that this has been escalated to the Regional Management for MTN stores for resolution. Alternatively you may send the e-mail to *** and attach the reciept for the sim swap received from the store, the sim number at the back of the sim card together with the copy of your ID.
Regards,
Nomonde.
REQ:***
Best regards,