ZERO SERVICE

<p>After battling for months to resolve an account query on an account I have held with MTN for more than 21 years, I still have had no response. I have had printouts from their branch showing the limit set on my data account of R1500, and still I receive an R8000 data bill. I have been to the branches, been told to phone customer care (many reference nos later), Customer care in turn email me that someone will contact me within 48 hours. The latest being last week, and I am still waiting. </p> <p> </p> <p>The account contact person refers me to the data department, and no response from them either. I have just emailed the account person, and I get the automated response of 'gone until further notice'. </p> <p> </p> <p>I am more than willing to pay the data at data rates (pay for what you get as per the CPA), and settle my account so that I don't have to put up with no service in the future, however I can't even speak to someone who will be able to assist with negotiating this?</p> <p> </p> <p>Not only have I had zero assistance with this but MTN also then cut not only my data, but phone line of 21 years and approximately R500 000 of payment on this account. This happened when my ex husband's helicopter crashed over the Angolan seas, and nobody was able to contact me on a number I have held for so long, while the search for his body was ongoing. I eventually gave up and got an opposition company number and announced it on Facebook....not ideal, under the circumstances I had no choice. Not the way you would expect to be treated after so many years as a loyal customer. I have tried in vain until now not to resort to desperate measures or social media to get some assistance, but now I give up. </p> <p> </p> <p>Could someone with some authority PLEASE assist, so that I can resolve this issue asap.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Sharon Kroon</p> <p> ********** </p> <p> </p> <p> </p>