RO
Ron O
1 reviews | Active since Dec 2009
27 Mar 2015, 10:57
Zero response from Customer Care
It has been my experience in the past that MTN has some of the worst customer service levels among telecommunication providers in the country, and this month it has been confirmed again.<br> <br> I sent an email to the MTN Customer Care centre requesting that my account with MTN be cancelled and that feedback should be given. I have had ZERO feedback.<br> <br> If a debit order is actioned against my account this month, I will claim the funds back from MTN.<br> <br> Can someone please contact me and sort this out urgently?<br> Ron Olivier
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MTN South Africa's replyOfficial
07 Apr 2015, 13:38Hello incynqron,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have set a future cancellation date for the 14 April. This will be the last amount debited, which will be for usage from the 13 March to the 13th April.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have set a future cancellation date for the 14 April. This will be the last amount debited, which will be for usage from the 13 March to the 13th April.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply07 Apr 2015, 13:38
Official
Hello incynqron,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have set a future cancellation date for the 14 April. This will be the last amount debited, which will be for usage from the 13 March to the 13th April.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have set a future cancellation date for the 14 April. This will be the last amount debited, which will be for usage from the 13 March to the 13th April.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,