AP
Alan P
1 reviews | Active since Mar 2017
01 Apr 2017, 09:10
Zero response
<p>I have tried several times via the 808 number and also on the website to get itemised billing supp**** ot me for the 2 numbers on my account. I have recieved zero feedback and always get told that it takes 24 hours to activate but never gets activated. The online customer service just does not reply.</p> <p> </p>
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MTN South Africa's replyOfficial
02 Apr 2017, 18:18Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the itemized billing was loaded as a service on both your mobile numbers on 1/04/2017, effective from the invoices dated 2017-04-21 the itemized billing will be emailed to you after the invoices have been finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply02 Apr 2017, 18:18
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the itemized billing was loaded as a service on both your mobile numbers on 1/04/2017, effective from the invoices dated 2017-04-21 the itemized billing will be emailed to you after the invoices have been finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,