1 reviews | Active since Aug 2019
Zero rating for Telephonic Upgrades
Query Complaint #658868-I have been waiting for my CORRECT upgraded cellphone model since 10th June, with no luck whatsoever. The upgrade has yet to be cancelled-this is, apparently, the fault of SUMMER MOBILE, who did the telephonic upgrade. MTN has been unable to get Summer Mobile to do their jobs correctly so that I may get my upgrade. This morning I have complained to Summer Mobile-but if they are outsource partners to MTN surely MTN should have some pull in all of this??? Getting emails advising me that they are looking into it just doesn't cut it any more-I need SOME KIND OF ACTION that actually delivers me this upgrade. Service delivery I'd say is very very poor and AUTOMATIC EMAILS RESPONSES don't do that Mishanda Mavundhla.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we are in communication with the relative department to solve your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we are in communication with the relative department to solve your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Best regards,
Kindly note that we have received notification from our MTN store that they will assist. We have assisted them in reversing the term date of the contract so that they will be able to proceed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh KowlasarComplaints Management team
Best regards,
Kindly note that we have received notification from our MTN store that they will assist. We have assisted them in reversing the term date of the contract so that they will be able to proceed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh KowlasarComplaints Management team
Best regards,