Zero Integrity

<p>On 22 September an upgrade was done at MTN Menlyn (upper level shop) and we received a Nokia 930. As it was after 18:00 the required sim swop could not be performed and we returned on 24 Sep. The new phone could not be used, but the battery ran flat during the one day in our possession. When plugged into the provided charger, it would not charge. At the shop they said that the phone had to be sent in to be evaluated. A promise was made by Willem that he will get back to us on 28 Sep. By 30 Sep we have not heard anything. After calling the shop a number of times, Willem said he would call back. Apparently the phone was to be repaired and he will follow up within a week. Again nothing happened. After numerous messages and e-mails (the shop number often does not ring), we finally managed to speak to Willem on 13 Oct. The phone has been returned to the shop the previous day (we were not notified) UNREPAIRED. The reason given was that a 'piece of paper with the IMEI no was missing from the phone'. The Nokia 930 does not have a user replaceable battery and was never opened during the one day it was in our possession. NO ASSISTANCE WHATSOEVER to solve this problem was offered by the MTN shop. It's been four weeks and still we do not have a working phone!</p>