AC
Anthony C
1 reviews | Active since May 2013
04 Feb 2015, 13:00
Zero feedback to Queries/ complaints
I have posted my problems with internet signal quality and availability since 11 Nov 2014. Refer *** After 10 requests I have not received any response. I cannot believe that a company who advertises so big can give such poor service. and that there is nobody who even monitors service response to customer queries or complaints. 0/10
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2015, 11:49Hello Bulls11,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now escalated the matter directly to the management team at our Coverage Helpdesk. We've requested that the technician assigned to the request to make contact with you and set up the appointment to come out to the premises to assist with the poor signal being experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now escalated the matter directly to the management team at our Coverage Helpdesk. We've requested that the technician assigned to the request to make contact with you and set up the appointment to come out to the premises to assist with the poor signal being experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply19 Feb 2015, 11:49
Official
Hello Bulls11,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now escalated the matter directly to the management team at our Coverage Helpdesk. We've requested that the technician assigned to the request to make contact with you and set up the appointment to come out to the premises to assist with the poor signal being experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now escalated the matter directly to the management team at our Coverage Helpdesk. We've requested that the technician assigned to the request to make contact with you and set up the appointment to come out to the premises to assist with the poor signal being experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,