IP
Irene P
1 reviews | Active since Mar 2009
19 May 2015, 14:54
Zero feedback after numerous emails
I contacted MTN several times through the Call Centre on the website and through Retentions directly in order to cancel my contract. The only thing they needed to send me is a settlement quotation. Yet MTN fails to do so. Please let me talk to the person who is in charge of this abysmal process because I have been retrenched and have no money so I want to convert to prepaid and settle my contract. But no MTN will rather contact me the moment that I default. MTN, please get your act together
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MTN South Africa's replyOfficial
27 May 2015, 10:11Hello Bdsrvice,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note there's an amount of R5079.23 that has to be paid and then the number can be migrated to pre-paid once the early termination fees have been quoted.
Best regards
Mantoa
REQ;***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note there's an amount of R5079.23 that has to be paid and then the number can be migrated to pre-paid once the early termination fees have been quoted.
Best regards
Mantoa
REQ;***
Best regards,
MTN South Africa's reply27 May 2015, 10:11
Official
Hello Bdsrvice,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note there's an amount of R5079.23 that has to be paid and then the number can be migrated to pre-paid once the early termination fees have been quoted.
Best regards
Mantoa
REQ;***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note there's an amount of R5079.23 that has to be paid and then the number can be migrated to pre-paid once the early termination fees have been quoted.
Best regards
Mantoa
REQ;***
Best regards,