Zero customer service whatsoever

I have been a loyal customer to MTN for about 12 years, but this time I think I have to try a devil unknown.

I have been trying to open a new contract with MTN since 18 March. At first I just didn't get any iformation apart from a one-liner in an email telling me that my application did not meet the minimum requirements. After posting a scathing review here on hellopeter, I was given some information and some promises. Since then, I have sorted out the issues alluded to in that information, but I have not had any delivery on the promises made by the MTN representative.

In my last call to the MTN contact centre, I was advised to go directly to an MTN shop as they would be better equipped to help me. So I did just that. But when I get to the MTN shop, I get told that there is an open application made through the contact centre that has been open for about 3 weeks. Because of this, the people at the shop cannot help me. And there is NOTHING that they can do!!!

I am at the point where my loyalty to MTN has left me blind to their utter disregard for customer service. It is not so much that my application wasn't accepted the first time, but rather the severe lack of communication from their side; the inaccessibility of their service agents; and the lack of information provided. I am just sitting in the dark waiting for over 2 months now for someone to attend to my problem.

What I also realised was that the initial response I got from my first review on hellopeter was merely window-dressing. Nothing was done since then. I am not delusional in thinking Vodacom or Cell C would be any better, but I think I am ready to move on to a new headache.