KB
Kevin B
1 reviews | Active since Jan 2014
23 Mar 2017, 10:15
Zero customer service
<p>I have tried since the 14th of February to:</p> <p>1. Get valid a response from the customer service website, despite numerous e-mails.</p> <p>2. Get a response from the 'Query'section on the MTN Active website, any queries are simply ignored.</p> <p> </p> <p>Is there somebody at MTN who can actually answer a basic technical question without being disingenuous or simply ignoring my questions and giving spurious answers that have no bearing on the actual problems experienced? Is there someone at MTN who will actually respond to a valid complaint about service AND take responsibility for bad service and ******** staff?</p>
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
25 Mar 2017, 13:42Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you have received. According to our records you enquired about your Airtime and Data balances which are not all shown on the *141#ok option. We also noticed that you were advised to dial *141*1# for detailed balances, for data bundle please choose option 3.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
MTN South Africa's reply25 Mar 2017, 13:42
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you have received. According to our records you enquired about your Airtime and Data balances which are not all shown on the *141#ok option. We also noticed that you were advised to dial *141*1# for detailed balances, for data bundle please choose option 3.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
KB
Kevin B's updateReviewer Update
27 Mar 2017, 08:50Do you honestly believe that your reply in any way addresses the issues I have raised? Seriously? Do I need to spell out the issues once again? If so, to whom?
KB
Kevin B's update27 Mar 2017, 08:50
Reviewer Update
Do you honestly believe that your reply in any way addresses the issues I have raised? Seriously? Do I need to spell out the issues once again? If so, to whom?
KB
Kevin B's updateReviewer Update
28 Mar 2017, 08:04This was the ófficial'response to my complaint:
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you have received. According to our records you enquired about your Airtime and Data balances which are not all shown on the *141#ok option. We also noticed that you were advised to dial *141*1# for detailed balances, for data bundle please choose option 3.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
How this addresses my complaint I am yet to determine. Leaves me frankly quite baffled, so I rep**** thusly:
Do you honestly believe that your reply in any way addresses the issues I have raised? Seriously? Do I need to spell out the issues once again? If so, to whom?
Naturally, no response this time.
KB
Kevin B's update28 Mar 2017, 08:04
Reviewer Update
This was the ófficial'response to my complaint:
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you have received. According to our records you enquired about your Airtime and Data balances which are not all shown on the *141#ok option. We also noticed that you were advised to dial *141*1# for detailed balances, for data bundle please choose option 3.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
How this addresses my complaint I am yet to determine. Leaves me frankly quite baffled, so I rep**** thusly:
Do you honestly believe that your reply in any way addresses the issues I have raised? Seriously? Do I need to spell out the issues once again? If so, to whom?
Naturally, no response this time.