RS
Richard S
1 reviews | Active since Dec 2009
22 Mar 2019, 13:01
Zero Customer Service
Shocking Experience!
I've been trying to do a simple account transfer for a week now. Submitted all signed documents, verification documents, did biometrics in branch etc.
Not only has this not been done but I even went back into the branch 3 days ago simply asking for an update and to be kept updated at the very least.
Zero feedback. Zero progress. Zero Customer Experience.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
25 Mar 2019, 08:35Good day Richard
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the Killarney store Management team for investigating. Feedback will be provided as soon as possible. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the Killarney store Management team for investigating. Feedback will be provided as soon as possible. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply25 Mar 2019, 08:35
Official
Good day Richard
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the Killarney store Management team for investigating. Feedback will be provided as soon as possible. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the Killarney store Management team for investigating. Feedback will be provided as soon as possible. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
26 Mar 2019, 13:47Good day Richard
Please be advised that the store has advised that the transfer is complete.
Warm regards, Jessica John Complaints Management Team
Please be advised that the store has advised that the transfer is complete.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply26 Mar 2019, 13:47
Official
Good day Richard
Please be advised that the store has advised that the transfer is complete.
Warm regards, Jessica John Complaints Management Team
Please be advised that the store has advised that the transfer is complete.
Warm regards, Jessica John Complaints Management Team
Best regards,
RS
Richard S's updateReviewer Update
26 Mar 2019, 14:28Hi Jessica,
Thanks very much, yes, I have had to follow up with them several times but see this is now resolved in terms of the transfer.
However, I also need the banking details modified on this account, which they seem to be unable to do.
Can someone from MTN accounts be advised to call me on: *** in order to rectify this please?
RS
Richard S's update26 Mar 2019, 14:28
Reviewer Update
Hi Jessica,
Thanks very much, yes, I have had to follow up with them several times but see this is now resolved in terms of the transfer.
However, I also need the banking details modified on this account, which they seem to be unable to do.
Can someone from MTN accounts be advised to call me on: *** in order to rectify this please?