1 reviews | Active since Mar 2009
ZERO CUSTOMER CARE - NO ACCOUTABILITY
Clearly you don't know what you are all doing there or what the hell is going on with my account.<br> <br> My MTN Account No: N*** had two lines linked to it.<br> 1. ***<br> This number had a credit limit set on it, see below. I need an explanation as to why the amount went over the set credit limit. The fact that I have closed the account should not mean that you cannot access the billing information regarding to it. <br> You are required by law to store the information for a minimum period. I have been querying this as early as July 2015 and have been sent from pillar to post with no one taking accountability. How am I expected to pay when you cannot even explain yourselves to me.<br> 2. *** (Top Up)<br> This line has since been suspended due to the mal-administration of the above line by yourselves.<br> <br> I have been told that credits have been passed onto the account but I have yet to see the credit notes. I am herby making a request to see all those credit notes and a detailed statement of my overall account.<br> <br> MTN SUCKS, I WOULD NOT RECOOMEND IT TO ANY FRIENDS OR FAMILY !!!!<br> PATHETIC SERVICE, POOR ADMINISTRATION <br> HELLO !!!! YOU ARE SO HISTORY...?<br>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note I have requested for a detailed statement to be send to you .The credit limit is an internal tool and not a bill limit so this does not suspend or bar the line. Since the number was on an open package any usage over and above the monthly subscriptions are charged to the account.
The lines have been suspended due to non payment. Payment was made in May and thereafter no payments until September.
The billing issues were investigated and closed as the charges are valid.
Total data used for June 2015 was 5303.985352MB
Less allocation of 1GB (1 024MB): 4279.985352MB - No carry over from previous month.
* out of bundle rate of R0.87: R3723.587256
Therefore you used R3 723.59, but was charged R1 147.76, hence charges are valid. No credit due.
Regards
Rosetta
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note I have requested for a detailed statement to be send to you .The credit limit is an internal tool and not a bill limit so this does not suspend or bar the line. Since the number was on an open package any usage over and above the monthly subscriptions are charged to the account.
The lines have been suspended due to non payment. Payment was made in May and thereafter no payments until September.
The billing issues were investigated and closed as the charges are valid.
Total data used for June 2015 was 5303.985352MB
Less allocation of 1GB (1 024MB): 4279.985352MB - No carry over from previous month.
* out of bundle rate of R0.87: R3723.587256
Therefore you used R3 723.59, but was charged R1 147.76, hence charges are valid. No credit due.
Regards
Rosetta
REQ:***
Best regards,