NN
Nelus N
1 reviews | Active since Jun 2016
26 Jan 2018, 15:37
Zero Customer Care
If I could have given a negative rating it would have been -10! MTN is this how you treat your customers? I have been billed content charges that nobody in customer care is able to assist with or even tell me who or what it is I am being billed for. I have phoned and emailed and is still not closer in solving the issue. I phoned twice today and when they were not able to assist I asked to speak to a manager. I was asked to please hold and then after about 20min I was cut off, the same happened the second time only I got cut off after about 10 minutes. Please can you get someone that is capable to assist to please contact me?
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Replies (2)
MTN South Africa's replyOfficial
29 Jan 2018, 12:21Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN cannot activate this content service can only be activated by the user of the handset or Modem. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset. This service was activate via the Internet program used.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The content subscriber used is Gamer Plus, this subscriptions has been cancelled from our side.
We do apologised for the drop call.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. please remove the sim from the device and place into a different device to check this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply29 Jan 2018, 12:21
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN cannot activate this content service can only be activated by the user of the handset or Modem. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset. This service was activate via the Internet program used.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The content subscriber used is Gamer Plus, this subscriptions has been cancelled from our side.
We do apologised for the drop call.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. please remove the sim from the device and place into a different device to check this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
NN
Nelus N's updateReviewer Update
29 Jan 2018, 12:37Good day
Thank you for the reply.
I was explained the matter as such, the problem was I received no assistance regarding who the provider was that was billing me. When asked for a number, I was given MTN's switchboard number. I also phoned customer care twice to remove any subscriptions in December and beginning of January but was still billed. The device uses a different size sim than my phone so I cannot do it self. Lastly, as I understand all subscription providers have to be registered with WASPA as per MTN requirements. Gamer plus does not appear on WASPA's member list.
Regards
Regards
NN
Nelus N's update29 Jan 2018, 12:37
Reviewer Update
Good day
Thank you for the reply.
I was explained the matter as such, the problem was I received no assistance regarding who the provider was that was billing me. When asked for a number, I was given MTN's switchboard number. I also phoned customer care twice to remove any subscriptions in December and beginning of January but was still billed. The device uses a different size sim than my phone so I cannot do it self. Lastly, as I understand all subscription providers have to be registered with WASPA as per MTN requirements. Gamer plus does not appear on WASPA's member list.
Regards
Regards