KU
Karen U
1 reviews | Active since Mar 2009
06 Mar 2015, 16:18
ZERO CONTACT ZERO FEEDBACK SHOCKING SERVICE
I have no idea why MTN Repair centre or MTN Pavillion have contact numbers when it is completely impossible phone either one of them. It's incredibly frustrating. I have been trying to speak to SOMEONE, ANYONE from either place. How are you able to run a business in this way. The same pathetic message about high call volume and irritating music just plays and plays and plays and plays, half an hour later I give up. Disgusted!
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Replies (1)
MTN South Africa's replyOfficial
11 Mar 2015, 09:19Hello karenu,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly advise us of your problem in order to assist you further. If your handset was booked in for repairs, may you provide us with the Job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly advise us of your problem in order to assist you further. If your handset was booked in for repairs, may you provide us with the Job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply11 Mar 2015, 09:19
Official
Hello karenu,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly advise us of your problem in order to assist you further. If your handset was booked in for repairs, may you provide us with the Job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly advise us of your problem in order to assist you further. If your handset was booked in for repairs, may you provide us with the Job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,