zero client understanding, awful service

<p>I have not been able to renew my contract because the Greenstone Shopping centre store is always so full that it'll take well over two hours just to get to someone on weekends. So I have not renewed. As a contract client of MTN for over 14 years I did expect a call, and I got one.</p> <p>I’ve never missed a payment, I’ve remained loyal although I get dozens of offer a month via cold sales calls. So what happened next is surreal.</p> <p>The caller sells me an “800” package, and offers to deliver a new phone. I agree and spend half an hour going through terms and conditions.</p> <p>I get a call back – they do not have a 32 GB phone, so I’ll have to upgrade the package – Fine!</p> <p>She calls back, stating I do not qualify for the package and I have to agree to a lower package – Fine</p> <p>She calls back, for the fourth time in an hour and says I do not qualify at all – Really?</p> <p>I earn more than enough, never missed any payment in my entire life with any creditor. My credit scores are brilliant – I can buy a Ferrari, but I cannot get an MTN contract, really? After 14 or so years. There was no plea to give information for a credit score, just a “you cannot have a contract with us”.</p>