1 reviews | Active since Mar 2013
Zero cell reception and no assistance to sort out
Good Afternoon,<br> <br> I live in the Edenglen area of Edenvale and have been residing there for the past 4 years. I have also been a customer of MTN since 1999. <br> <br> For some reason I have little to no cell reception at home and and unable to make or receive calls as I can't hear anything and vice versa. I am also unable to download my work e-mails as well as being unable to use my social media.<br> <br> I have called MTN and was told that I must log a call on their website. I subsequently did that and was told that a tower was down and the matter was sorted out without so much as a call to let me explain that I have had this problem for the duration of the time I have lived in my residence.<br> <br> I subsequently rep**** to the e-mail asking for a technician to come to my home since early January and still have had no response to have this matter sorted out.<br> <br> As a loyal subscriber of MTN, I find this service to be totally unacceptable and would appreciate it if this matter could be sorted out soonest.<br> <br> Kind Regards<br> <br> Clive Kingsley
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***