Zero action on 4 week old ticket

Hi there, I have sent 32 mails to *** thus far. I have now also sent my case number by PM and on Twitter. Why must I continually chase MTN for answers? I have comments on FB, twitter, via email and now here. I want my case investigated and a FULL explanation as to how my account was upgraded without my consent or permission. 4 weeks have passed since raising this concern with support and thus far there has been ZERO feedback on how this will be resolved or investigated other than useless responses from *** asking me to supply information that is clearly present in the existing mails. Why will no-one pick at phone (as a service provider I know you have plenty of those) and call me! My number has been repeated many times in my ticket. This is pitiful service. I want an explanation as to what MTN ARE ACTUALLY DOING to resolve this case. My contract date was originally set to expire on the 31st May 2016 before the account was ********ly upgraded in March 2016 and IT WILL BE TERMINATED at that date (31st May 2016) as I have no interest in upgrading or renewing. I also want the R34 returned to me for the cost incurred in the upgrades contract WHICH I DID NOT authorize. The onus is on MTN to prove how the upgrade took place. So far there has been ZERO feedback on how this was achieved or ANY evidence presented to show that I requested the upgrade. I have already supp**** a sworn affidavit and testimony in the ticket. I want answers and a solution to this query, not apologies. Please message me and I will provide the ticket number. As a service, this has been an abysmal mess. Why must I suffer from internal ***** or incompetence at the service provider. Sort out your mess and my request. You have my name. Find my tickets and give me answers! https://www.facebook.com/MTNza/posts/*** https://www.facebook.com/MTNza/posts/***?comment_id=***