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Dean J

1 reviews | Active since Oct 2018

05 Oct 2018, 12:32

ZANELE MAZIBUKO PATHETIC

ZANELE MAZIBUKO.

This bright ray of sunshine that SHOULD be handling MTN’s complaints is USELESS!

She sends me a settlement amount for MTN yet mo bank no account number to pay it into not a reference even!

MTN needs to be restructured, this is beyond ridiculous!

0
Replies (9)
MTN South Africa
MTN South Africa's reply08 Oct 2018, 08:37
Official

Good day Dean,

Thank you for your post.

Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result.

Our banking details are as follows :
MTN SP
Absa Bank
Account number :***
Reference number : A***
Branch code : 632005

Warm Regards,

Zanele Mazibuko

Complaints Management team

DJ
Dean J's update08 Oct 2018, 11:09
Reviewer Update
It’s not taking the reference, the teller told me the reference number is INVALID. What is going on here????? You guys are wasting my ****ing time!
DJ
Dean J's update08 Oct 2018, 11:12
Reviewer Update
And who am I supposed to contact for my paid up settlement letter????? How long will that take on top of all the time you’ve already wasted? You ain’t sorry for ****!
DJ
Dean J's update08 Oct 2018, 12:13
Reviewer Update
i JUST SAID I TRIED TO PAY AND FAILED!!!!!!!! THE LADY AT THE TELLER TOLD ME THE REFERENCE NUMBER IS INVALID AND BECAUSE OF THAT THEY CANNOT ACCEPT PAYMENT. I AM TIRED OF YOU WASTING MY TIME AND GIVING ME BITS AND PARTS OF THE INFORMATION I REQUIRE. NOW TELL ME WHAT REFERENCE NUMBER TO USE THAT WILL WORK AND THEN LET ME KNOW WHO I CAN SEND THE PROOF TO OF PAYMENT AND ADVISE AS TO WHO AND HOW LONG I MUST WAIT FOR MY PAID UP LETTER. MY DEBT COUNSELOR IS OVER HELPING ME SO I HAVE TO DEAL WITH YOU NOW. PLEASE MAKE ON, THIS HAS GONE ON LONG ENOUGH.
DJ
Dean J's update08 Oct 2018, 12:20
Reviewer Update
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MTN South Africa
MTN South Africa's reply08 Oct 2018, 12:29
Official

Good day,

Please note that if you are still under debt review, payment will have to be made through your debt counsellor.

Kindly be advised that if you are no longer under debt counselling then you need to provide us with proof so that we can take over the account.

Warm Regards,

Zanele Mazibuko

Complaints Management team

DJ
Dean J's update08 Oct 2018, 12:35
Reviewer Update
why provide the account details if i must work through them? its MY money and they cant help any longer. ive managed to settle 5 accounts without hassle by myself, how is MTN special? just give me a reference number i can use and i WILL pay it in. perhaps read the messages properly before you reply
DJ
Dean J's update08 Oct 2018, 12:42
Reviewer Update
and you know i am under debt review thats why you were assigned to this job. ive settled with 5 of my other creditors and i did it alone, so dont drop this **** that i must work through my counselor. just give me a WORKING reference number that ABSA will accept. HOW IS IT SO DIFFICULT TO JUST TAKE YOUR MONEY?????????
DJ
Dean J's update08 Oct 2018, 13:13
Reviewer Update
how does it take 8 days to get these details?