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Dean J

1 reviews | Active since Oct 2018

08 Oct 2018, 12:38

zanele mazibuko - ***********

Zanele Mazibuko handled my request as MTN sold my debt to a private law firm and added their own fees on.

Zanele failed to tell me what account number to pay in into or a reference, i keep having to post a new review every time to get a single response from her. i have been waiting for a FUNCTIONAL reference number to use, as ABSA refuse to take my payment and Zanele Mazibuko is constantly beating around the bush, is there no one from MTN who knows how to execute their duties?

impatiently waiting

0
Replies (3)
MTN South Africa
MTN South Africa's reply08 Oct 2018, 13:57
Official

Good day Dean,

Thank you for your post.

Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result.

Kindly note that I'm currently checking with our legal department if its possible for you to pay us directly as there could be legalities involved. I will update you when I receive feedback.

Warm Regards,

Zanele Mazibuko

Complaints Management team

DJ
Dean J's update08 Oct 2018, 14:03
Reviewer Update
We already established that MTN had NO legal right to hand over my account to Norton Attorneys as I am protected under the consumer act, a lawyer represented me in court and MTN had been accepting payments for the past 3 years. You then responded to my first complaint stating: Please note that Legal has advised that your account was initially handed over to an external debt collector. Since you were under debt review, the account was flagged but it seems that the debt collector was not advised to close the file therefore they added their collection fees. Legal has further advised that the matter has been closed with the debt collector and if you can please ignore the amount from the external debt collector and continue paying the amount that was given to the debt counsellor. Warm Regards, Zanele Mazibuko Complaints Management team TO CLARIFY MATTERS FURTHER YOU SENT ME THIS TOO: Please find attached a copy of the account statement which shows all payments received and allocated to the account. Please find the breakdown of the total arrear balance and the current balance to date below. Please be advised that there are no interest or legal collection fees added to these balances. Total Arrear Balance :R9888.51 Payment to date :R6017.87 Balance to settle :R3870.64 Now you are telling me this? Kindly note that I'm currently checking with our legal department if its possible for you to pay us directly as there could be legalities involved. I will update you when I receive feedback. YOU ARE CONTRADICTING EVERYTHING YOU HAVE SENT ME BEFORE.
DJ
Dean J's update08 Oct 2018, 14:05
Reviewer Update
i would like this escalated to your manager. please get them to call me on ********** 557