PN
Palesa N
1 reviews | Active since Jun 2015
03 Jan 2019, 13:53
zando mtn coupon disaster
MTN is currently running or advertised that by upgrading to the mate 20 pro or huawei P20 pro you get a voucher of R2000. i upgraded as this semed like a good deal however when you access the link to claim your prize there is no email sent back or reference therefore one doesnt know weather it is successfully processed, i then decided to call the call centre on 808 for assistance and have been sent from customer care,to sales, to upgrades and no one knows how to deal these queries. in short i request my R2000 voucher as this is what sweetened the deal for me to opt for huawei or even upgrade. now i am stuck with this huawei with no voucher where i could have opted for samsung or any other reputable brand
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Replies (2)
MTN South Africa's replyOfficial
07 Jan 2019, 10:41Good day Palesa
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you.
The below is from the promo website - http://huaweipromo.co.za/MTN/ - Please visit the page.
-Sign up or Upgrade to the HUAWEI Mate20 Pro between 1 November 2018 and 31 January 2019 (both dates inclusive) from MTN online or instore.
-Claim your Zando Coupon before 28 February 2019 by completing the online form
-Upon successful validation of your claim, receive your Zando online shopping coupon within 30 days
How It Works Claim You can only claim your Zando Coupon if your sign up or upgrade the new Huawei Mate20 Pro between 1 Nov 2018 and 31 Jan 2019 (both dates inclusive) from MTN online or instore. *This Promotion is exclusive to MTN *The Promotion gift is the Zando online shopping coupon valued at R2000. *The Promotion gift need to be redeemed before 28 Feb 2019. View the complete Terms and Conditions of this Promotion.
Visit the CLAIM NOW page. You will need to provide the below details:
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you.
The below is from the promo website - http://huaweipromo.co.za/MTN/ - Please visit the page.
-Sign up or Upgrade to the HUAWEI Mate20 Pro between 1 November 2018 and 31 January 2019 (both dates inclusive) from MTN online or instore.
-Claim your Zando Coupon before 28 February 2019 by completing the online form
-Upon successful validation of your claim, receive your Zando online shopping coupon within 30 days
How It Works Claim You can only claim your Zando Coupon if your sign up or upgrade the new Huawei Mate20 Pro between 1 Nov 2018 and 31 Jan 2019 (both dates inclusive) from MTN online or instore. *This Promotion is exclusive to MTN *The Promotion gift is the Zando online shopping coupon valued at R2000. *The Promotion gift need to be redeemed before 28 Feb 2019. View the complete Terms and Conditions of this Promotion.
Visit the CLAIM NOW page. You will need to provide the below details:
- ID Number
- IName and Surname
- Cellphone Number
- A clear picture of tax invoice relevant to the purchase of Huawei Mate 20 Pro.
- Valid Email address to receive the Coupon.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 10:41
Official
Good day Palesa
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you.
The below is from the promo website - http://huaweipromo.co.za/MTN/ - Please visit the page.
-Sign up or Upgrade to the HUAWEI Mate20 Pro between 1 November 2018 and 31 January 2019 (both dates inclusive) from MTN online or instore.
-Claim your Zando Coupon before 28 February 2019 by completing the online form
-Upon successful validation of your claim, receive your Zando online shopping coupon within 30 days
How It Works Claim You can only claim your Zando Coupon if your sign up or upgrade the new Huawei Mate20 Pro between 1 Nov 2018 and 31 Jan 2019 (both dates inclusive) from MTN online or instore. *This Promotion is exclusive to MTN *The Promotion gift is the Zando online shopping coupon valued at R2000. *The Promotion gift need to be redeemed before 28 Feb 2019. View the complete Terms and Conditions of this Promotion.
Visit the CLAIM NOW page. You will need to provide the below details:
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you.
The below is from the promo website - http://huaweipromo.co.za/MTN/ - Please visit the page.
-Sign up or Upgrade to the HUAWEI Mate20 Pro between 1 November 2018 and 31 January 2019 (both dates inclusive) from MTN online or instore.
-Claim your Zando Coupon before 28 February 2019 by completing the online form
-Upon successful validation of your claim, receive your Zando online shopping coupon within 30 days
How It Works Claim You can only claim your Zando Coupon if your sign up or upgrade the new Huawei Mate20 Pro between 1 Nov 2018 and 31 Jan 2019 (both dates inclusive) from MTN online or instore. *This Promotion is exclusive to MTN *The Promotion gift is the Zando online shopping coupon valued at R2000. *The Promotion gift need to be redeemed before 28 Feb 2019. View the complete Terms and Conditions of this Promotion.
Visit the CLAIM NOW page. You will need to provide the below details:
- ID Number
- IName and Surname
- Cellphone Number
- A clear picture of tax invoice relevant to the purchase of Huawei Mate 20 Pro.
- Valid Email address to receive the Coupon.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
PN
Palesa N's updateReviewer Update
14 Jan 2019, 10:59Kindly note i have done that registration over 2weeks ago yet i still have no response
The call centre sent me to Sales then transferred me to zando whom said mtn should resolve it i was sent back where a rude agent Nicolete Naidoo told me i opted 2 go 2 mtn store 4 ugrade therefore i should use my petrol 2 go back and claim.
No one knows how 2 redeem once u go to that link there's no email sent as form of receipt nothing u send and nothing happens its been 2 weeks and i request as per ur january special booklet i receive my R2000 voucher 4 my p20pro
If u cant assist let me know and we will fight this to the curve
PN
Palesa N's update14 Jan 2019, 10:59
Reviewer Update
Kindly note i have done that registration over 2weeks ago yet i still have no response
The call centre sent me to Sales then transferred me to zando whom said mtn should resolve it i was sent back where a rude agent Nicolete Naidoo told me i opted 2 go 2 mtn store 4 ugrade therefore i should use my petrol 2 go back and claim.
No one knows how 2 redeem once u go to that link there's no email sent as form of receipt nothing u send and nothing happens its been 2 weeks and i request as per ur january special booklet i receive my R2000 voucher 4 my p20pro
If u cant assist let me know and we will fight this to the curve