Your staff is useless ! your service is terrible ! your excuses are poor !!!!!!!!!

I have requested an additional line with MTN SA on the 5th of Nov 2020. I was instructed to send through documents which I did on the 6th of Nov - this was a Friday , I followed up on the 12th , the following Thursday , I was told by Christavelle that nothing had been actioned because Prenell Naidoo does not work on Weekends - Is the weekend not Saturday and Sunday - What was done between Monday to Thursday. I sent my document AGAIN ! I followed up again on Friday the 13th , I was then told that they have not received my documents , I had sent it again. On Monday , while the agent was on the phone I had to send the document AGAIN!!! She confirmed it has been received and that it was uploaded it would take 24 hours for them to get uploaded them I will get an sms and withing 7-10 working days I will received the phone.

Tuesday I called I was told my documents are not on the system I need to send my ID , apparently they cant find my MV number which was NEVER provided to me. The agent told me she will investigate.

Yesterday I called AGAIN and was told Christavelle will call me which she never did!!!

Today I called the call centre 8 times already , first they couldn't find my dics , then the system was offline , then Cristavelle was on a call , the ALL THE MANAGERS WERE IN A MEETING , then Christavelle needed 10 Minutes to walk to her desk to call me back. The Christavelle tells me the LAPTOP was not approved , I DID NOT EVEN APPLY FOR A LAPTOP!!!!

Can a manager call me !!!! Your staff is useless ! your service is terrible ! your excuses are poor !!!!!!!!!