Your Sim Swap should be called "Sim pap"

<p>I phoned the MTN call centre on Monday the 22nd of May @ 08:31 (am) to do a sim swap after I lost my new sim card. Firstly I was unable to do the sim swap via USSD which kept giving me a error and referred me to the call centre. The call centre agent advised me that the sim swap would take 24 hours. On Wednesday morning I phoned the call centre again on the 23rd of May @ 11:28 to query on the progress made with the sim swap since the 24 turnaround time had lapsed. The call centre agent advise that the matter had been escelated to an supervisor since I previously did a sim swap around the the 8th of May and that it required a supervisor to action my request. Again I was told that it would take 24 hours to complete. Low and behold this morning which is now 5 days later, my sim swap has not been done. When I phoned the call centre for the 3RD time this morning after 5 DAYS of my initial request I was told that the sim swap shows complete on the MTN system with one exception MY NUMBER WHICH I HAD FOR MORE THAN 15 YEARS is still not working. My question to MTN is. Do you value me as a customer or should I port my number to another service provider?</p>