1 reviews | Active since Oct 2017
Your service sucks!!!
I am in the service industry and I often hear about how terrible cellphone providers are BUT mtn you suc****! When I got my first contract, they were applying charges to my account without my consent, money I didn't have. But I forked out none the less. I now need to cancel my contract and have spent over 2 hours calling, over a period of 25+ calls just to hold for an operator (Who never answered- seems the whole ****** Dept. Is on tea break the whole day). I eventually by some luck get through to a ****y nobody that informs me that switching from contract to pre paid, I will loose ALL my data I purchased outside my contract. All of it!?!? I was paying over R160 for 1G of data outside my contract and now it's all gone, smart ass aleck re assured me there was nothing he could do to compensate for the theft his company has just committed. ***** you guys, this is the reason why our beautiful country is going down the drain. You rob from the poor to feed your rich shareholders. I'm glad I'm leaving this abomination of a place very soon! Adios turd nuggets
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do apologized for the inconvenienced caused that you have not been informed of the data/ airtime/sms lost once the number has been converted.
Please can you confirm the balance of data purchased you had left before the contract was cancelled and number converted to prepaid. I have sent email to you for the confirmation.
Please take note as well, that the number is now on prepaid if the cell number is not used for calls in +-90 days the system will pull the number back to the network and the number will be allocated to a another user, as per the prepaid terms and conditions
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do apologized for the inconvenienced caused that you have not been informed of the data/ airtime/sms lost once the number has been converted.
Please can you confirm the balance of data purchased you had left before the contract was cancelled and number converted to prepaid. I have sent email to you for the confirmation.
Please take note as well, that the number is now on prepaid if the cell number is not used for calls in +-90 days the system will pull the number back to the network and the number will be allocated to a another user, as per the prepaid terms and conditions
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,
