NM
Nyiketani M
1 reviews | Active since Feb 2016
03 Feb 2016, 09:58
Your Service Sucks
I called the call center 808 and asked that you send me itemized billing for Oct/Nov 2015 and it seems you just not interested in giving feedback. i keep on calling and asking the same thing over and over but still no response.<br> i wont be renewing by contract when it comes to an end.
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Replies (1)
MTN South Africa's replyOfficial
08 Feb 2016, 15:05Hello Nyiketani,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you do not have the Itemised bill service loaded on your account, you need to have this service active in order for you to receive your Itemised bill . Please be advised that Itemised bill is a chargeable service. You may contact our call centre on 808 to request for the service to be activated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you do not have the Itemised bill service loaded on your account, you need to have this service active in order for you to receive your Itemised bill . Please be advised that Itemised bill is a chargeable service. You may contact our call centre on 808 to request for the service to be activated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply08 Feb 2016, 15:05
Official
Hello Nyiketani,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you do not have the Itemised bill service loaded on your account, you need to have this service active in order for you to receive your Itemised bill . Please be advised that Itemised bill is a chargeable service. You may contact our call centre on 808 to request for the service to be activated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you do not have the Itemised bill service loaded on your account, you need to have this service active in order for you to receive your Itemised bill . Please be advised that Itemised bill is a chargeable service. You may contact our call centre on 808 to request for the service to be activated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***