MD
Melanie D
1 reviews | Active since Feb 2015
17 Feb 2016, 11:51
YOUR SERVICE IS SHOCKING
I PHONED IN TO QUERY MY ACCOUNT, REFERENCE NUMBER WAS GIVEN, AND THEN I GET TOLD I MUST PHONE BACK TO GET FEEDBACK AFTER 8HRS.<br> <br> REALLY !!!! WHERE IS YOUR CUSTOMER SERVICE, I AM THE CLIENT, DO YOU NOT WANT TO KEEP CUSTOMERS !!!! IF YOUR SETUP IS THAT YOU CAN'T PHONE OUT, THEN ITS NOT MY PROBLEM, YOUR CLIENTS ARE YOUR BIGGEST ASSET, AND YOU TREAT THEM LIKE ******* !!!!<br> MY CONTRACY IS COMING UP FOR RENEWAL AT THE END OF THE YEAR. IF YOU WANT TO BE RUDE, AND UNHELPFUL, I CAN ALWAYS TAKE MY BUSINESS ELSE WHERE, BEEN A MTN CLIENT FOR MORE THAN 10YEARS, I AM AFRAID TO SAY, YOUR SERVICE LEAVES ALOT TO BE DESIRED !!! AND I AM TALKING ABOUT, IN GENERAL, NOT JUST NOW.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
22 Feb 2016, 15:41Hello Madlassie,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Kindly be advised that we have escalated the matter to our Billing Department for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Kindly be advised that we have escalated the matter to our Billing Department for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply22 Feb 2016, 15:41
Official
Hello Madlassie,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Kindly be advised that we have escalated the matter to our Billing Department for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Kindly be advised that we have escalated the matter to our Billing Department for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,
