RM
Renay M
1 reviews | Active since Oct 2014
08 Sept 2015, 12:23
YOUR SERVICE IS DISGUSTING
I CANNOT GET A SINGLE PERSON IN THE CALL CENTRE OR AT THE MTN SHOP IN FOURWAYS TO JUST ASSIST WITH ITEMISED BILLING. SUCH A SIMPLE AND EFFORTLESS TASK AND NO ONE CAN DO IT!<br> HORRIFIED!!!<br> EVEN IF I PHONE *** NO ONE WANTS TO HELP US!!!!<br> <br> WAIT TILL YOU FIND OUT WHO THE ITEMISED BILLING IS FOR!!!
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Replies (1)
MTN South Africa's replyOfficial
09 Sept 2015, 12:01Hello renay@29,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, please fax the request using the company letterhead.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, please fax the request using the company letterhead.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
MTN South Africa's reply09 Sept 2015, 12:01
Official
Hello renay@29,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, please fax the request using the company letterhead.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, please fax the request using the company letterhead.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo