1 reviews | Active since Nov 2011

29 Sept 2015, 22:01

Your Service Had Been Suspended

Went for a cellphone upgrade, secondary phone on my account for daughter. Person completed all documents and told me it will be couriered to me from depot. Only to find my account suspended later the day, as well as my wife's phone - also on my account. Tried to phone the store on the two numbers i've got, no answer. Must have phone more than 10x. Phoned the 808 and later got my phone to make calls and sms, but still data not working. Again I had to phone a few time 808 to have my phone sorted, and then later the operator told me the other phone was barred. <br> <br> Surely between sales and accounts - someone messed this up, and the store is missing in any correspondence and assistance.<br> <br> I will go to store in the day, cancel the upgrade as well as that account.

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Sept 2015, 10:29
Official
Hello abridebruin,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

The credit limit has been put in place is as per the request from the NCA (National Credit Act). Kindly be advised that your lines have been unsuspended and are currently active.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***