Your Service consultant *** needs to grow up and stop behaving like a spoilt brat

I recently app**** for a WiFi deal at mtn beginning of May with MTN and was referred to a consultant by the name of kgaogelo ramolefo.The gentleman requested for ID copy, payslip and my cell number which I provided via email. He then send me an email to say my application declined due to account being in legal, I asked the gentleman which account Mtn is referring to since I have been with MTN for more than 10 years and have been using the same number. Kgaogelo said I was handed over to legal after I finished paying my first contract which I had more than 5 years ago. The gentleman advised that is the process, I then asked why was I allowed to take another contract 2 years ago if the account is in legal and its the same account I have been using for more than 10years, the gentleman couldn't give me proper answers instead he got angry and hung up while we're still busy on a call. Kgaogelo send a follow up email to say the legal status was removed and if I still want the contract I should proceed to the nearest store, I rep**** by asking if he is not going to capture my application and he did not respond. On the 18th of May I called Kgaogelo and asked if he was still going to process my application he responded and said No, I asked why he told me because he didn't want to assist me anymore.. Is this how mtn treat their customers. You want to tell me that I should be happy when you tell me my account that I am currently using is in legal and I should not ask any questions? What king of service provider are you? How many consumers are you *********** just because they don't ask questions. Kgaogelo behaves like a spoilt brat. So your consultants are allowed to do and say whatever to customers. He has zero customers service s****s. He did not even bother to ask his department why account is in legal. He only followed up when I started asking questions like why does MTN allow me to use the same number that is in Legal and do they even understand what legal means? Why was I approved for the second contract in 2018 using the same number that is in legal. I even recommend him to one of my friends whom he is currently assisting because the friend did not ask why account is in legal.Iexpect MTN to deal with Kgaugelo. When I asked gum if he can refer me to someone else to assist he to told me yes but that person will not deliver the goods but when Kgaugelo spoke to my friend that I referred to him he told her when he is done processing her application he will deliver? I need to understand is this gentleman at work or creche because he needs to grow up.