YOUR SAFF NEEDS MORE TRAINING AND NEEDS TO IMPROVE
<p> I woke around 5:30 tried calling the call centre for to purchases data bundles but the was no answer. Then decided to do it myself. Then waited and waited and waited for it reflected but it never did. Tried calling around 6 them same lady answered don't even known but management should know of which I was made for 30min for but answered and clerely that 1st consultant doesn't known what she's doing.</p> <p>I specially asked if She could load the data for me and specifically asked to remove the 1st data bundles and she said are should wait for atlest 2hours then call again.</p> <p>The data bundles came in 4hours later around 9:30. Then I started calling but there was no answer the eventually around 12:30 some answer the lady who made me wait for 30min for the manager that never came until the line cut.</p> <p>Now I will not most definitely be chard for something I don't want and I want this resolved now</p>
Good day Jane Mamakamo More,
Thank you for your post.
We apologize for the inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that all services loaded on the account take anything between 2 to 24 hours to be active on the account. We are unable to credit for the 500MB bundle as our system show that it became active on your number within 24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Jane Mamakamo More,
Thank you for your post.
We apologize for the inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that all services loaded on the account take anything between 2 to 24 hours to be active on the account. We are unable to credit for the 500MB bundle as our system show that it became active on your number within 24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***