Your ridiculous service is annoying

The only thing that you want from us is money more than looking at Treating Customers Fairly (TCF) and providing great service. Your delinquent staff member (Nosipho) made a mistake when I updated my banking details in October 2018. she managed to load the October debit order but apparently she didn't load it for October payment.

In December, I called MT and Spoke to a manager by the name of Nhlakanipho Jack Ngcobo and he said to me that he will deal with this matter internally with the lady. I also asked him to run the December payment. now in January, I was Debited twice and they said I am accountable for that November 2018 payment where their staff member made an error but they have the audacity to assume that I have extra cash in January to give them a double payment.

I Spoke to Sibongile yesterday and she said to me that she send an email to Nhlakanipho.

I call later on and I was told that Nhlakanipho is no longer with MTN. why am I being **** to?

is this treating your customers fairly?

I am also due for an upgrade on my other contract with MTN.

Do you think I should stay with you? please give me a valid reason why because clearly all you want from me is money.

Please give me back my money and I cannot be prejudiced for your own internal shenanigans.