JO
Jolene O
1 reviews | Active since Mar 2016
01 Mar 2016, 09:53
Your personal information isn't safe. DONT USE MTN
I received numerous calls from one number every hour on the hour for 2 weeks. Finally speaking to the person I was advised that its MTN wanting to sell me a phone. I opted that no one call me as I cannot take calls. Got horrible service when calling in, finally I spoke to Nomsanda, who then told me that I need to tell her who called because they have 3 different companies who they client. THEY GAVE MY INFO TO 3 COMPANIES WITHOUT MY CONSENT!!! I asked to called by a team leader as she was conveniently busy, I was told that Louise Green the tm will call me the next day. Still no call, I requested on 23/02/16 to be called between 13:00 and 14:00 still no call.
Helpful (0)
Replies (2)0
Replies (2)MTN South Africa's replyOfficial
01 Mar 2016, 21:38Hello JoeyOli4,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply01 Mar 2016, 21:38
Official
Hello JoeyOli4,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
JO
Jolene O's updateReviewer Update
26 May 2016, 13:18This has still not been resolved. I have not received any other communication after your above message. It has been more than 2 months now and nothing has been done?
JO
Jolene O's update26 May 2016, 13:18
Reviewer Update
This has still not been resolved. I have not received any other communication after your above message. It has been more than 2 months now and nothing has been done?
