Your network is great, you accounts dept. is ***********.

MTN's account team is absolutely terrible. They send me illegible account statements and have now sent notice that they're intending to cancel my contract due to a small amount outstanding that they can't account for on their statements. I cannot reach a single agent via 15 at the time of writing this review, so I cannot start a dialog and reach a payment agreement for the outstanding, if it is valid. I pay my account on the 25th of every month and have proof pf payments on hand. Some months MTN doesn't even remit my payments at all and cuts my phone lines. Their only excuse is "why don't you switch to debit order?" The answer? Because you debit me whenever you ******* feel like it rather than when scheduled, EFT gives me the control to know that I am paying what you are owed on time. I need someone to call me to resolve this issue and to explain the outstanding that is apparently due so that we can make the necessary arrangements and obviously for my contract to not be cancelled over less than a grand... and no MTN I'm not going to pay you early cancelation fees of R199k... we can sort this out if a human being would kindly call me.