Your mistake - my problem!!

You did not allocate my data for January and February after repeated enquiries - and data that has been paid for! I have been without data for more that 2 weeks now and I was told I have to wait until the end of the month to again address the allocation of my paid-for data. It is unacceptable that I have to sit without data but you were very quick to take my money!! Unacceptable service and you just do not care!!