1 reviews | Active since Aug 2016
Your Insurance Claims is Pathetic
<p>you know im not the one to rant and rave but MTN I have to say your service really sucks especially being a costomer with you for so long and this is the thanks you get. I sent a insurance claim with your Rosebank Mall office and they informed me some1 would call and inform you of the progress till today no call. i then went in to your walk in Insurance office on the 1st of August to resubmit my copy and till today no answer. today i went back to the Rosebank Mall Office only to be told that your case hasen even been opend nor has anyone started working on it. i have been on hold for the past hour trying to get someone from your Insurance offce to get back to me but till now im on hold. can you please tell me how i go about buying out my contract with cell c what information i need as you clearly do not value you customers your Facebook page if full of complaints and even there no replies are ever sent out. Please can you guys sort yourselves out. im really disgusted with your service honestly and had i known i would have NEVER EVER got my contracts with you.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********