Your incompetence is disgraceful

I had a contract with MTN which I was fine with. I had been calling them since October to cancel it since it was coming to term and I was given different dates to call in for cancellation. Eventually they helped me with cancellation so I thought, and that consultant who actually sounded like he was sleeping confirmed that November would be my last debit. Now I am here having to follow up on their own escalations you’d swear I work there. Today was the worst as I was kept on the line for a good 13 minutes to be told that I will need to call them back because “she can’t access the escalation feedback.” Lol dude I called you , what do you mean I will need to call you back